FAQ


How does the pricing work?

Most prices are for a one day event. If you need for a longer period, please call our office for long-term rates. All charges are for time out, whether used or not.

How and when do I pay?

A reservation deposit is due at time of the original order. All orders must be paid in full prior to the event or delivery date. We accept most major credit cards, checks or cash.

When should I make my reservation?

Early planning ensures product availability. It is always best to make a reservation at your earliest convenience. We take reservations for many events a year or so in advance. We also take
orders for same day events.

What if I need to change part of my order?

We are a very customer service oriented company. We realize things do change in event planning and welcome your call or visit

Is there a fee for delivery and pickup?

Yes. Fees are determined by your location.

Can I specify a certain time for delivery or pickup?

Specific times can be ordered for additional fees. Standard deliveries or pickups are scheduled AM or PM.

What if I’m not home when the truck arrives?

Please call our office and instruct where items are to be placed. Also, we would like all phone numbers you have available so our drivers may contact you. If you have left no instructions and we arrive, it may cost an extra trip fee.

What type of service can I expect when the truck arrives?

Standard delivery/pickup are for drop off only. If delivery is to be made to a specific floor or delivery destination requires extra time, an additional labor fee will apply. Our personnel are instructed to neatly place all items in a mutually convenient place. If you desire all or some of the items to be setup, please inform your sales person at time of order. This allows us to place your order on a truck with the needed personnel to handle your request.

What is my responsibility for merchandise return?

You have full responsibility of all rental equipment until a representative of Special Arrangements arrives. After weekend events we start picking up orders Monday-Tuesday.

If you have only requested a standard delivery and pickup, please have all rental equipment broken down and placed in a accessible area for pickup.

What happens if an item is broken, damaged or missing?

A replacement fee will be charged for all items broken, damaged or missing.

Did not find the answers?

In case you have not found any answers here or you have more inquiries to ask, please feel free to drop us a message and we will contact you back very soon.

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